Subscribe i think im a fan of people who were brave, my aunt, my grandmother, those are my heroes. Raving fans by sheldon bowles, kenneth blanchard audio. Raving fans is a book of stories relating how fictional companies have created an environment of delivering awesome customer service. Nov 19, 2015 im pretty sure that once you get to what this special gift is in a later book, it will blow your mind. Raving fans by sheldon bowles, kenneth blanchard audio book. Apr 25, 2012 but if you want to create raving fans for whatever it is youre doing, then remember this. Raving fans the ten truths for small business owners.
Shawn marble book report the book raving fans, by kenneth blanchard and sheldon bowles, is focused on the importance of customer service and teaches the average person how to create raving fans the book is told in a story like format. Sheldon bowles and ken blanchards raving fans, is written in the parable style of gung ho. Raving fans, in a nutshell, is the advice given to a new area manager on his first day in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottomline results. Dec 22, 2017 grow 4 ways to develop raving fans inside your company every business aspires to create brand advocates who will sing their praises. Making your customers raving fans is the competitive edge today. Carolyn higgins is the president and founder of fortune marketing company. It has two main characters charlie and the area manager. A revolutionary approach to customer service by ken blanchard and sheldon bowles. In an easy to read fictional style, rich with real. Below are key excerpts from the book, outlining the principles of developing raving fans the ultimate in customer service. As is the case with most of his books however, ken blanchard has. I have a client whose mission statement is simply to be so great at how they do what they do, that the people they serve, become raving fans i will mention i am not a big fan of mission statements only because many of them are created primarily because everybody else has one, and are often crafted by the senior management team who went away on a weekend retreat and came up with. Raving fans is written by ken blanchard and sheldon bowles, whose books have sold more than 12 million copies in twentyfive languages. At 1, large font pages its a quick read, and a deceptively simple one at that.
Her personal mission is to help small businesses stop wasting money on advertising and promotions that dont deliver and help business owners implement an effective marketing system that will bring in more customersconsistently. About the author ken blanchard is chairman of the board of blanchard training and development, inc. Told in the parable style of the one minute manager, raving fans uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make raving fan service a constant featurenot just another program of the month. How to create raving fans with legendary customer service zendesk. Blanchard, 1993, morrow edition, in english 1st ed. I rolled my eyes the first couple pages in when i realized the whole book was going to employ ive been reading a lot of fiction lately, so i decided to pepper in a business book. Raving fans is a parablestyle story that teaches how to define a vision, learn what the customer really wants, and deliver effective systems that turn customers into raving and spending fans. Raving fans customers is an easy to read, informative and full of solid proven concepts.
James foo i have never seen a more practical and straight to the point book on building on customers. Mar 22, 2012 raving fans, in a nutshell, is the advice given to a new area manager on his first day in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottomline results. Several years back, i had the good fortune of getting an inside view of. Creating raving fans for your business tony robbins. How to create raving fans with legendary customer service. Oct 18, 2015 we use your linkedin profile and activity data to personalize ads and to show you more relevant ads. The book is a fun, easy to read, business book for leaders with great. Dave bryan contributing editor in my last article, i talked about company culture and how it can make or break client satisfaction. Im pretty sure that once you get to what this special gift is in a later book, it will blow your mind. Technically, raving fans is written for management or those who spend their days at the front line of a company. When stephen covey first released the seven habits of highly effective people, the book became an instant rage because people suddenly got up. Without going into a book analysis, the problem is clear. A straightforward and snappy guide to successful customer service from the author of the bestselling the one minute manager. From his phenomenal bestselling book, the one minute manager, coauthored with spencer johnson, which has sold more than 12 million copies and remains on bestseller lists, to the library of books coauthored with sheldon bowles, raving fans, gung ho.
Bad raving fans come from bad customer service the first is the one that we want to avoid. June 11, 2019, posted by richard rahe thank you so much with your assistance in sending me the missing hardware in my tailgate reinforcement kit. The message and learnings in the book however can, and should, be utilized globally. Raving fans create insane amounts of social viral love for your products and services george hutto duration. Start by creating a vision of perfection centered on the customer, particularly on the moment the. Jun 19, 2018 without going into a book analysis, the problem is clear. Raving fans by ken blanchard and sheldon bowles 1193 words 5 pages. Through a fable, this book presents a simple framework on how to build a raving fan base. If youre just getting started, the raving fans toolkit is designed to help you clarify who will rave about your great work find them, and begin to build relationships with them. The 3 secrets to creating raving fans attract raving customers through simple customer service lois cozart, consignment store secrets who do you consider to be your competition. I am very happy with the installation of the hd tailgate hinges. Kenneth hartley blanchard author and management expert.
This, in a nutshell, is the advice given to a new area manager on his first dayin an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottomline results. It uses a brilliantly simple and charming story to teach how to define a service vision, learn what a customer really wants, institute effective systems, and make stunning customer service a competitive advantagenot just another flavor of the month program. Jul 21, 20 on raving fans i recently finished reading raving fans a revolutionary approach to customer service by ken blanchard and sheldon bowles. But it starts by building internal advocates first. Raving fans includes startling tips and innovative techniques that can help anyone create a revolution in any workplaceand turn their customers into raving, spending fans. Heres how to create raving fans based on the amazing customer. The book raving fans is, in my opinion, an essential read for anyone working in the field of customer service, however if you are, or aspire to be, a senior manager in a customer service environment then it is more than an essential read, it is also a book that you should refer to regularly. Raving fans is written in the parable style of the one minute manager and uses a pdf brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make raving fan service a constant feature not just another program of the month. But if you want to create raving fans for whatever it is youre doing, then remember this. The second lesson from creating raving fans is know what your. Raving fans, in a nutshell, is the advice given to a new area manager on his first day in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottomline results. Learn vocabulary, terms, and more with flashcards, games, and other study tools. Here are tips on how you can create raving fan customers for your business today.
A revolutionary approach to customer service book online at best prices in india on. When you make a sale, news of what you are trying to accomplish may or may not spread beyond the. This book uses a narrative, thirdperson format to show the reader the benefits of employing the mindset of businesses with raving fans. You might remember when a dominos pizza customer posted a receipt online that had racist remarks about her appearance. This is an audiobook audio cd and does not include actual book. Sheldon bowles sheldon bowls was the coauthor of this book. Customers who viewed this item also viewed these digital items. I recently finished reading raving fans a revolutionary approach to customer service by ken blanchard and sheldon bowles. Regardless of your creative freedom entrepreneur type, there are a few common traits that all raving fans have in common. Explore our collection of motivational and famous quotes by authors you know and love. This shopping feature will continue to load items when the enter key is. Told in the parable style of the one minute manager, raving fans uses a brilliantly. It made it a little tricky to break up into weekly readings but we found this little book to be packed with customer service and customer experience wisdom.
When writing one of his books on advertising, business guru jay abraham. May 19, 1992 this book uses a narrative, thirdperson format to show the reader the benefits of employing the mindset of businesses with raving fans. A revolutionary approach to customer service from the worlds largest community of readers. This, in a nutshell, is the advice given to a new area manager on his first dayin an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning. Bowlesandhischairman,canadian senatordouglaseverett,wereresponsibleforbuilding thatcompanyintooneofcanadaslargestindependent gasolineretailers. Capitalism with ryan daniel moran recommended for you. A guy that has just been put in a managment position requiring a turnaround goes on a fictional trip with his angel to visit businesses that have figured out their vision and their system to deliver customer. We use your linkedin profile and activity data to personalize ads and to show you more relevant ads. Now i would like to discuss how to create a common language for everyone in your company, so that everyone can understand what raving fans are, and how important they are to your business.
Now, if you went above and beyond, it goes a long way towards creating a raving fan. If you really want a booming business, you have to create raving fans. The story chronicles keys to creating raving fans through the eyes of practitioners that charliethe fairy godmother has previously mentored. As is the case with most of his books however, ken blanchard has buried a vast amount of knowledge and insight between the lines and behind the words of raving fans. It proved to be a very easy read, progressing through one continuous story with no chapters to speak of. But, i cant completely give it away, so youll just have to keep reading.
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